Complaints Procedure
As a valued customer you are right to expect fairness and a swift and courteous service at all times.
We recognise that sometimes you may be dissatisfied with our service. To help improve we would appreciate your honesty in telling us about your experience of our service – Your feedback will make all the difference.
What should you do?
Step 1. Please speak to your usual insurance advisor or your GasanMamo Insurance Ltd contact. Or else you can complete and submit the Complaints Form
Step 2. If you remain dissatisfied or you feel your complaint remains unsolved please write to the Managing Director, GasanMamo Insurance Ltd, Msida Road, Gzira GZR 1405 giving us your policy or claim number in any correspondence.
Step 3. If, after making a complaint to us, you are still unhappy and feel the matter has not been resolved to your satisfaction you may wish to contact the Consumer Complaints Manager, Malta Financial Services Authority, Notabile Road, Attard, BKR 14.
Following these procedures will not affect your right to take legal action.
Telephone monitoring
For our joint protection, telephone calls may be recorded and/or monitored.
Personal information provided on your application form is protected and used in accordance with the provisions of the Data Protection Act.
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